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We are committed to exceeding your expectations everytime you visit. Please take a moment to fill out this survey and tell us how we did.
Survey Questions
For which location are you filling out the survey?
Please Select
Alabaster
Eastwood
Gardendale
Greystone
Hueytown
Jasper
Moody
Pell City
Sylacauga
Wildwood
not sure
1.
Is this your first visit to Texaco Xpress Lube?
Yes
No
2.
When you first drove up to the service bays, were you greeted on the lot within 30 seconds?
Yes
No
Unsure
3.
Please rate the friendliness and professionalism of the person that greeted you on the lot.
Excellent
Very Good
Good
Fair
Poor
4.
Please rate how credible and knowledgeable your technician was about your vehicle.
Excellent
Very Good
Good
Fair
Poor
5.
Please rate your impression of the trustworthiness of the team that cared for your vehicle.
Excellent
Very Good
Good
Fair
Poor
6.
Did you feel
ANY
pressure to purchase additional goods or services?
Definitely
Somewhat
Not At All
7.
Were you more knowledgeable about your vehicle and/or the additional services it might need after your visit?
Yes
No
Unsure
8.
Was the time required to service your vehicle acceptable?
Yes
No
9.
Was a sticker placed on your windshield to remind you when your next service is needed?
Yes
No
10.
How would you rate your overall experience with this Texaco Xpress Lube & Service Center location?
Excellent
Very Good
Good
Fair
Poor
11.
Would you recommend Texaco Xpress Lube & Service Center to your family and close friends?
Definitely
Probably
Probably Not
Definitely Not
12.
Are you aware that Texaco Xpress Lube & Service Center offers a full line of automotive mechanical services such as brakes, scheduled maintenance, and general repairs?
Yes
No
Unsure
13.
Would you like to share any specific comments with us about your visit to our store?
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